Workshops & Training Programmes
Customer and Employee Centric Organisations start with a Value Based Approach
Become an employee and customer centric organisation and see how this impacts the bottom line
This workshop is suitable for HR personnel, Leaders and Upper to mid-level management who have the power to influence employee engagement, customer experience and the strategic decisions of the business.
In the 21st century businesses that succeed use a value-based approach to guide all people, business and strategic decisions. What do companies like Amazon, Zappos, Starbucks, Disney, GetSmarter and Southwest airlines all have in common?
These businesses have mastered the value-based approach to leadership and strategy. They understand how to use values to reach their goals, improve their product and services and create a culture that sees employees flourish and succeed.
Creating a framework for all business decisions: What are values and behaviours, why are they important for businesses, how do we create shared value and align these with the organisation’s purpose.
Becoming a value-based leader: What is a value-based leader, how does value-based leadership impact employee engagement and how can it impact customer experience and service
Transforming your organisational culture: How to assess the current characteristics of your culture, to become customer centric you must first become employee centric, what does it feel like to be an employee or customer with you?
HR Systems and processes: How to implement a value-based approach, recruitment process, onboarding, value-based leadership training, incentive and reward systems, performance appraisals, process guides, communication and buy-in strategies
Impact you can have once completed the value-based organisation workshop
Consultup helps your business achieve its purpose by creating a value-based organisation.
From inspiring employee engagement to transforming the customer experience, the value-based approach provides you and your employees with a framework for making all business decisions and creates organisational alignment and focus, that when applied consistently impacts the bottom line.
It’s not hard to make decisions, once you know what your values are.Roy E. Disney
Coach Training for Managers
Transforming managers into coaches ‘aka leaders’
In this day and age coaching skills are a prerequisite to becoming a truly effective manager.
By upskilling your managers with coaching skills you will transform the way they lead and in turn drive the productivity and performance of all employees.
The benefits of this programme are three-fold
Transform your management team today!
“Good leadership isn’t about advancing yourself. It’s about advancing your team.”
John C. Maxwell
Developing inspirational leaders
People leave Managers, not companies. According to a study by Gallup 70% of employees are uninspired or actively disengaged at work. Employees disengage because they feel unsupported, over-scrutinized, or that their jobs are at risk. This puts people in a high-stress state where they can’t concentrate and become unproductive.
The way we manage is dependent on our leadership style and our leadership style either erodes employee engagement or inspires, influences and transforms employee performance. Our Leadership Development Programme (LDP) is designed to develop leadership skills across the organisation. In turn, this will aid retention, personal development, employee satisfaction and growth.
In this leadership development workshop you will:
Are you ready to level up and step up?
Our customs, behaviours, and values are byproducts of our cultureJacque Fresco